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  • help_outline How long does it take for my orders to arrive?
    When everything is normal, it usually takes 10-15 days and sometimes less than that. For times when our deliveries will be delayed due to circumstances unprecedented or beyond our control we shall inform you of such.
  • help_outline A Product I Am Looking For Is Not Available, What I Am To Do?
    If A Product You Are Looking For Is Not Available, Please Send Its Pictures And Descriptions To [email protected] We Will Find It And Add It To Our Shop Then Notify You Immediately After Its Listed.
  • help_outline What Happens After I Place An Order
    Upon Verifying That You Have Paid For Your Order, We Will Process It Within 24 Hours And It Should Be Delivered To Botswana In 10-15 Days, Upon Its Arrival We Will Notify You By Sms Or Call To Come Pick It At Our Pick Up Point In Gaborone.
  • help_outline Where Do I Pick Up My Order After Being Notified That Its Ready For Collection?
    Our Gaborone Pickup point is at Plot 720,Khwai Road,Ext 2. Inside Sekwenyane Legal Practice
  • help_outline Why Dont You Process Payments Online?
    Processing Payments Online Requires That We Pay A Payment Gateway Extra Fees For The Money You Pay For Orders,so If We Integrate A Payment Gateway It Will Mean You As A Customer Pays That Fee Because Products Advertised Are Sold At Factory Prices Already We Can Not Bear The Cost For A Payment Gateway. How Hard Can Be Taking Our Banking Details And Using EFT To Send Us Money Be? Compared To Spending Extra Money You Could Have Save In Seconds? Which Do You Prefer?Yeah That Is Right, We Thought So Too.
  • help_outline I Bought A Product But I Want To Exchange It Or Return It, What Do I Do?
    All Returns And Exchanges Are Governed By Our Terms And Conditions,please Go Through Them Before You Order Anything On Our Platform Because In The Event That You Need To Invoke Any Of The Above The Whole Process Will Be Done In Accordance To Them.
  • help_outline Do your products have warranties?
    Yes they do. Always read carefully on the product to see if it has a warranty and its duration. Please note, if a product malfunctions and its warranty has not elapsed, we will try our best to repair it locally but if we can not find a solution for what the problem is the product will have to be sent back to China to get an Exchange, Please read more about this on the refund and exchange policy pages.
  • help_outline Do I have to pay customs fees when i collect my orders?
    No, the shipping fees already include customs and the handling fee is for us to process your orders and clear them with customs, once you pay your order total you do not have to pay for anything else after the order arrives.
  • help_outline Does your shipping including shipping to the city in my user account/ the whole of Botswana?
    No, it does not, it only covers shipping from China to Gaborone (Our Pickup point), if you want your order to be delivered to a city or village other than Gaborone, you can contact us to arrange for it. Please note you will have to pay for its local courier fees.