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  • Tswanakart Customer Order Cancellation Policy

    Unless otherwise specified for particular products, we shall refund you your payment if you decide to cancel your orders within twenty-four (24) hours after your order has been confirmed and prior to shipment, except for the transaction fees charged by the payments company which is nonrefundable. If you decide to cancel your orders twenty-four (24) hours after your order has been confirmed and prior to shipment, we shall deduct a minimum of 20% from your payment as administrative fees, in addition to the transaction fees charged by the payments company. The balance after deduction of the administrative fees and the transaction fees will be refunded to you.

    ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER. WE WILL NOT REFUND YOUR PAYMENT EVEN IF YOU RETURN THE PRODUCTS TO US.