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  • Tswanakart Customer Privacy Policy

    Welcome to the Tswankart.com, property of Tswanakart Pty Ltd, a company duly registered and incorporated under the republic of Botswana’s companies act CAP 42:01 with UIN BW00001456748. We respect your privacy and want to protect your personal information.

    This privacy policy sets out how we use and protect any information that you give to us when you use any of our platforms. The practices described in this policy are applicable to current and former customers, as well as consumers who do business with us. The policy also explains how we protect the security and confidentiality of our customers’ information.

    Tswanakart is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using the website, then you can rest assured that it will only be used in accordance with this privacy policy statement. Tswanakart may change this privacy policy from time to time by updating this page. You should check this page regularly to ensure that you are happy with any changes.

    Your privacy is of great significance to us and we treat your information and data collected from you with utmost care and respect of the highest order. We believe that by respecting your privacy we will earn the opportunity to build a long-lasting relationship with you, your business, your clients and/or your staff. Any information you provide to us will only be used for the purpose for which it was intended. We collect your information primarily for proof/identification, contact, marketing and order delivery purposes. Your information will be shared with any third party responsible/needed in order for successful transactions on Tswanakart to be carried out.

    Information We Collect

    We may collect various pieces of information if you seek to create an account with us or place an order for a product with us on any of our platforms. We can, we might and we will collect additional information from any user as and when required.
    We collect, store and process your data for processing your purchase on our platforms and any possible later claims, and to provide you with our services. We may collect personal information including, but not limited to, your full names, email address, omang or passport number, country, city or village, plot number or ward, postal address, delivery address (if different) and mobile number. The information we collect is not only restricted to the previous mentioned examples.

    We will use the information you provide to enable us to process your orders and to provide you with the services and information offered on all of our platforms, on your request. Furthermore, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make to us.

    Credit/Debit Card Information

    We will not request your credit/debit card information under any circumstances. If by any chance you come across any webpage or service trading as Tswanakart and requests that you provide this kind of information please note the website URL then contact us right away to take proper action against such. We strive to bridge the gap for ecommerce in Africa, we want you to shop with peace of mind, knowing that your banking information and money are safe from online scams. Therefore, it’s for that reason that we only accept payments from cell phone banking and mobile money payments.

    Who we share your information with?

    We may disclose some of the information we collect, to companies that perform services on our behalf, including those who assist us in selling, billing, shipping, marketing, graphic design and responding to customer inquiries. We may provide that information to others who perform marketing services for us and to financial institutions with whom we jointly offer financial products or services, subject to any requirements and restrictions of applicable law. We may also share your information with any of the companies which are a part of our group to help in betterment of our services and or products.

    Your details may also be shared with our agents and subcontractors to help us with any of our uses of your data set out in our Privacy Policy. For example, we may use third parties to assist us with delivering products to you, to help us to collect payments from you, to analyze data and to provide us with marketing or customer service assistance. We may transfer our databases containing your personal information if we sell our business or part of it. If not for all the reasons set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law. Tswanakart may contain advertising of third parties and links to other sites or frames of other sites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other sites, nor for any third party to whom we transfer your data in accordance with our Privacy Policy.

    Security and confidentiality of your information

    We restrict access to your confidential information, only to employees who will need it in order to provide you with top-notch products and services, which are suitable for you. We have, in place, appropriate technical and security measures to prevent unauthorized and unlawful access to, or accidental loss of or destruction to your information. Our data collection process is done on a secure server, with firewalls in place to provide extra security for your personal details. When we collect your details electronically, we use encryption through use of Secure Socket Layer (SSL) certificate. While we are unable to guarantee 100% security, the SSL certificate makes it hard for a hacker to decrypt your details. On top, we have another layer of a custom-made encryption tool to further protect your information. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.

    Your Rights

    If you are concerned about your data you have the right to request access to the personal data which we may hold or process about you. You have the right to ask us to correct any inaccuracies in your data, free of charge. At any given time, you also have the right to ask us to stop using your personal data for direct marketing purposes.

    You can visit our platforms and browse without the need to provide your personal details. During your visit in our platforms, you remain anonymous and we will not be able to identify you, unless you have an account on the site and log on with your username and password.

    For users that register on the site, we also store the personal information they provide in their user profile. All users can view, edit, or delete their personal information at any time. Website administrators can also view and edit that information. All information related to a user can be deleted if a user decides to close his or her account with us.

    If you have an account in any of our platforms, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

    We will only keep your information for as long as we are either required to by law, or as is relevant for the purposes for which it was collected.