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Tswanakart UsageThe minimum age of users we accept is 18 years. If you are a minor i.e. “below 18 years”, your use and access to our website should be supervised by a parent or legal guardian. We grant you a non-transferable and revocable license to use our website, under the Terms and Conditions described, solely for the purpose of shopping for personal items sold on Tswanakart. Commercial use or use on behalf of any third party is not permitted, except as explicitly granted by us in advance. By breaching these terms and conditions, the license mentioned above will be revoked, without notice to you.
Back Log/OrdersIt may occur that one of the products you have ordered is out of stock. If this happens, you will be notified via text message or email, with the option for you to cancel your order or change your order should you prefer not to wait. You must therefore provide us with your e-mail address and valid, active mobile number when ordering or creating your account. If you decide to wait for an order, take note that you may have to wait longer than the delivery schedule times stated in our delivery and shipping policy.
Products Modificationwe may make changes to any items and products sold in our site, or to the corresponding prices for any such products, at any time, without notice. The information provided on Tswanakart about products and items may be outdated at some point in time and we are not bound by anything to update it timely.
Product ColorsWhen listing products and items we will try our best to reflect truly and accurately as possible to our customers their colors but due different aspects like accessing our website from different devices the view maybe somewhat distorted therefore we do not and cannot guarantee that the color you see through the device you use will be the same as the product color you get after a successful purchase. All product drawings, photos, descriptions, specifications displayed in our website are issued or published for the sole purpose of giving an approximate idea of the products described in them. They will not form part of the contract with you and no warranty or guarantee shall be expressed or implied in the contract with you in this regard
PricesPrices of the products and items sold are quoted in Botswana Pula (BWP) and do not include taxes (VAT), customs and shipping costs.
Damaged GoodsOur shipping and logistics partner will only cover the actual goods value if you purchased insurance for your goods and the package is damaged by the shipping agent during the transporting of your goods and half the amount if you did not purchase insurance for your order. You are required to make a report to us on damaged item(s) in your package within 24 hours after you have received the package. We will not consider any request more than 24 hours after you have received the package.
IndemnificationYou agree to defend, indemnify and hold harmless, Tswanakart and its affiliates from and against any and all claims, damages, costs and expenses, including attorney’s fees, arising from or related to your use of this site.
Force MajeureUnder no circumstances shall Tswanakart be held liable for any delay or failure or disruption of the content or the Services accessed or delivered through Tswanakart resulting directly or indirectly from acts of nature, forces or causes beyond our reasonable control, including without limitation, Internet failures, computer, telecommunications or any other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, flood, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals or non-performance of third parties.
IndemnityIn the event that you or Tswanakart breach any of these terms, you will indemnify and keep indemnified Tswanakart, its subsidiaries, associated companies, employees, servants, agents, professional advisors, suppliers and affiliates from time to time against all damages, losses, claims, costs, charges, awards, orders, judgments and other liabilities suffered or threatened as a result of a breach of these terms and conditions.
LawsTo the extent permitted by law, all sales at Tswanakart are governed by Botswana law, without giving effect to its conflict of law provisions.
Limitation of LiabilityTswanakart is not liable for any direct, indirect, special, incidental or consequential damages arising from the use or the inability to use, the products on this site. This includes but is not limited to the loss of data or loss of profit, even if Tswanakart was advised of the possibility of such damages.
Dispute ResolutionAny disputes, controversies, or differences arising from the implementation, interpretation, performance of these Terms and Conditions, shall be finally settled through arbitration by a single arbitrator to be appointed in accordance with the rules of Botswana. The arbitrator shall be a person who is legally trained and who has experience in the information technology field and is independent of either party. The venue of the arbitration shall be Gaborone. The language used in the arbitration proceedings shall be English.
Linked sitesWe may contain links to other Internet sites (“linked sites”). Tswanakart does not assume any responsibility or liability for communications or materials available at such linked sites. These links are provided merely for your convenience. You are solely responsible for understanding any terms and conditions that may apply when you visit or place orders with the linked sites.
Making A PurchaseYou are never under any obligation to buy anything on our website, so feel free to browse the products listed. If you decide that you would like to purchase a product, add them to your cart then proceed to checkout and place your order.
Missing Item or productAny missing item or product in your order should be reported within 24 hours once the package has been delivered to you. Should you take longer than that, your request or report will not be considered nor listened to.
Adjustmentswe hold the rights to: (1) to modify, suspend or terminate operation of or access to Tswanakart, or to any portion of Tswanakart, for any reason whatsoever; and (2) to interrupt the operation of Tswanakart, or any portion of Tswanakart, as necessary to perform routine or non-routine maintenance, error correction, or other changes.
PaymentsWe only accept Direct Bank Deposit, Electronic Funds Transfer, Cell Phone Banking and Mobile Money payments. No credit/debit cards and or any online payments are accepted on our platform.
All Fees Per Tswanabulk OrderWhen purchasing products from Tswanakart, the Customer agrees to pay the following fees. They will all be added to your order total and they are all paid upfront.
Refund PolicyIf you made a purchase in our platform and the order have arrived from China or have left China and delivered to our designated office or you have already picked it up but for some reason you need to return it, get a refund or an exchange. Then contact Tswanakart by email at [email protected] and mention the order invoice number together with the reasons why such a request was made. Alternatively you can contact us using the order actions available under each order actions.
PLEASE NOTE WE DO NOT OWN ANY MANUFACTURING FACTORY IN CHINA, WE ARE ONLY A LINK BETWEEN CUSTOMERS AND SUPPLIERS THEREFORE REFUNDS AND OR EXCHANGES ARE GIVEN AT THE DISCRETION OF THE FACTORY OWNERS AND MANAGEMENT
User InputsAnything that you submit to the website and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (altogether, "Inputs") will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any input, when you post comments or reviews to the website, you also grant us the right to use the name that you input, in connection with such review, comment, or other content. You shall not use a false e-mail address and mobile number, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any inputs. We may, but shall not be obligated to, remove or edit any inputs.
Order Acceptance and PricingPlease note that there are cases when an order cannot be processed for various reasons. Tswanakart reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.
Trademarks & CopyrightsAll intellectual property rights, both registered or unregistered, in our website, information content on our website and all the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property. The entire contents of Tswanakart also are protected by copyright as a collective work under Botswana copyright laws and international conventions. All rights are reserved.
TerminationWe hold all rights to terminate and revoke the license granted to you by these terms and conditions, together with all other policies and regulations found on our website. Should we at any point revoke and or terminate your license, we have all the rights to delete your information, partially or all of it, and deny you access to our website, entirely or not entirely. Upon doing so, we should and will not be held liable for any loss or damage caused to you by this. If you are not satisfied by these terms and conditions, or any policy and regulation on our website, please do not continue using it.